Responsible Gaming

Our Commitment to Safe Gaming

At Dena Group, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, never as a way to make money or solve financial problems. If you choose to gamble, please do so within your means and only with money you can afford to lose.

Age Verification

All online gambling in New Zealand is restricted to individuals aged 18 years and over. By accessing our site, you confirm that you meet the legal age requirement in your jurisdiction. If you are under 18, you must not use our services.

Warning Signs of Problem Gambling

Recognising problem gambling early can help prevent serious harm. Please be honest with yourself if you experience any of the following:

• Gambling more frequently or with larger amounts than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or lying about time and money spent
• Neglecting family, work, education, or social responsibilities due to gambling
• Using gambling to escape problems, stress, anxiety, or depression
• Borrowing money or going into debt to gamble
• Experiencing mood swings or irritability when unable to gamble
• Failed attempts to cut back or stop gambling
• Feeling the need to gamble with increasing amounts for the same excitement

Self-Help Tools

Most online casinos provide responsible gaming tools to help you maintain control. These may include:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe
• Loss Limits: Set a maximum amount you are willing to lose
• Time Reminders: Receive notifications about how long you've been playing
• Reality Checks: Pop-up messages reminding you of your time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from gambling sites
• Account Closure: Close your account if you need a break from gambling

We recommend using these tools as part of your responsible gaming strategy.

Support and Help Resources

If you or someone you know is struggling with problem gambling, confidential support is available:

New Zealand

• Gambling Helpline (NZ): 0800 654 655 (free, 24/7) — www.gamblinghelpline.co.nz
• Problem Gambling Foundation: www.pgf.nz

International Support

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK Self-Exclusion): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

Take Action Today

If you are struggling with gambling, please reach out for help immediately. Problem gambling is treatable, and support is available. There is no shame in asking for assistance — many people have successfully overcome gambling problems with the right support.

Contact the Gambling Helpline (NZ) at 0800 654 655 or visit www.gamblinghelpline.co.nz to speak with a trained counsellor in confidence, 24 hours a day, 7 days a week.

Last updated: 2026. Dena Group is committed to supporting responsible gaming in New Zealand.